I'm involved in a new project with the Kellogg Action Lab, and one of the things that was needed right out of the chute was a way for a few people to share ideas between face-to-face meetings. Only two of us are working on this project now, but more are expected soon. Obviously we can work on documents together, particularly if we use Open Office (which I swear by).
But we really just need a place to post ideas and clean up/edit others' thoughts in a common format.
Enter a wiki. Thanks to my son Ben for reminding me that when he and his business partner were in the early stages of their startup, they used this great tool. So, I went out and did about a 10 minute search and check and choose ClearWiki. It's easy to set up, easy to use, includes WSIWYG editing, and is free for up to ten users. Works for us. One feature I really like is the "Move" feature-as I figure out the best hierarchy for this emerging project, I can instantly move one page to be under another topic thread.
But don't just take my word for it. Lots of other wiki providers are out there. Here's a list from (appropriately) Wikipedia.
Here's a set of nonprofit wiki stories from TechSoup. Take a look at the wide variety of uses, and remember this tool. It works.
Musings on nonprofit management, funding, fund-raising, technology, and policy from Peter Brinckerhoff.
Sunday, December 14, 2008
Wednesday, December 10, 2008
Difficult times now and in the future.
No eureka about the title of this post, I assume. Everyone (at least everyone who is paying attention) knows that we are screwed economically, and for a long time to come.
The past few weeks, I've fielded a dozen questions from audiences about how long the current recession/depression will last: "How far down the tunnel is the light?" "How long until fundraising turns around?" etc.
Here's my answer, with the understanding that I'm not an economist, just a mission-based business guy who tries to pay attention to the signals out there.
1. Don't believe anyone who is telling you the market is "bottoming". These people are NOT out in the country with the rest of us. They are in New York or the DC Beltway, and are playing "market model" games rather than looking around. I heard one say two days ago that: "Historically, recessions last 13 months, and we've been in this one 13 months, so things will turn around soon." What drivel. Also, many of the talking heads have a "horse in the race" ....for personal or political reasons, they need to be optimistic.
2. We're a long, long way from the bottom of the economy. Some small factoids from recent news: 40% of mortgages in the US are "under water" that is, the house is worth less than the debt on it. Has never happened--since the 1930's. 10% (yes, that's one in ten) Americans are either on or applying for food stamps. Never happened before ---there were no food stamps in the 30's.
3. Ask yourself--even if you haven't lost any income in your family---have you put off buying ANYTHING you would have a year ago? A toaster, a lawnmower, a night out on the town, a weekend getaway. Yeah, me too. Everyone is doing that, and that level of fear and inertia takes a LONG time to turn around. At the business level, no one is hiring if they can put it off (except health care and public schools), expansions are on hold....same symptom, just bigger bucks.
4. All the money the feds have pumped into the system hasn't loosened credit, or encouraged hiring. There are tons of profitable businesses who can't get loans, and thus are stalled, not hiring, not making donations to their regular charities.
I went through my list of observations on this a couple of days ago in Florida, and someone asked, "aren't you optimistic about anything in the economy? What about the price of gas?" My answer was no, $1.30 gas, while nice in the short term (and, understand, I'm REALLY happy about gas prices for people who are on the economic edge) is really an indicator that the recession is global--and will thus take even LONGER to turn around.
So, no. I don't see any light right now at all. Even Obama's infrastructure plans (which I fully support) will take 18 months to really have an effect. A good friend told me last night that he was at a board meeting of his firm in NYC this past week and that the economists presenting to them all agreed that the earliest the economy "might show some life" is the second half.....of 2010. And then the presenters added "but really, that's a guess. No one can really see a bottom to this yet."
OK, so it's bad and getting worse. What should you do at your nonprofit? There's a lot of things you can do now, and you need to start very, very soon.
First, get your board and staff together and review your mission....and its meaning. What does your mission tell you about your priorities, your focus, who you need to help the most. It all starts with mission, so start there.
Second, look at your income array. What percentage comes from large donors, or small, from foundations or government? Talk now (yes, get on the phone) with funders to keep on their radar and get a sense of what they know. Don't be offended if they don't tell you much, and remember that they are just as nervous as you are. Most people (most foundations, most governments) don't have a clue right now of how all this will shake out. But by calling, and being sympathetic to their plight, you stay on their minds in a good way.
After these calls give do some math. Look at your income array and play percentage games. Your result might look like this. The percentages are what you expect might be cut
This is just a sample to get you the idea. What you REALLy need to do is a best case, middle case, worst case scenario. And, here's the key BE CONSERVATIVE.
Then you can run both a budget and a cash flow for each scenario, and see where you are.
Speaking of cash flows, as people who come to my trainings know, CASH=OXYGEN. You need to run bi-weekly cash flow projections out six months, and update them every week or so. You HAVE to be on top of your cash position and projection in tough times.
NOW you have the information you need to start talking about cutting back, if your finances show that need, and for most of us, they do.
Remember, some cutting is symbolic, some not so much. No matter what your budget shows, cutting some small things (or, not spending what is perceived as unnessessary) is key. Thus, holiday parties right now should be tabled, or severely reduced. Some subscriptions or memberships might be cut, raises might be put on hold, etc. If you haven't already, start now with some reductions. It will help later on, both financially and politically.
Before I show you some resources, one more note: nonprofits spend about 85% of their funds on their staff. Thus significant cutbacks are always going to be about people. Always. This is very, very hard stuff. If your nonprofit is like 98% of the 501(c)(3)'s in the US and Canada, you are NOT overstaffed, and the people you employ are nearly always great people, people with families to feed, homes to pay for etc. This sucks. It will tear your heart out. Been there, done that, HATED it.
But remember this: Your job as a manager is about the organization's mission. You have to make tough choices to preserve as much well-provided mission as possible. So, start soon, and know I'm thinking about you.
Resources: My newsletter in September (doesn't that seem like a quaint, idyllic time already?) was on Budgeting in a Recession.
My Decision Tree to help you make good, mission-based decisions, is free here.
In Nonprofit Stewardship, there is an entire chapter on leading in Tough Financial Times.
Here's an excellent piece from About.com. Thanks to Joanne Fritz.
Finally, remember this is a marathon, not a sprint. Start now, keep at this, and keep focused on the people your mission serves as your ultimate inspiration.
And, keep checking back here for more ideas as we move forward. If you have great resources you want to post, let me know and I'll share them.
The past few weeks, I've fielded a dozen questions from audiences about how long the current recession/depression will last: "How far down the tunnel is the light?" "How long until fundraising turns around?" etc.
Here's my answer, with the understanding that I'm not an economist, just a mission-based business guy who tries to pay attention to the signals out there.
1. Don't believe anyone who is telling you the market is "bottoming". These people are NOT out in the country with the rest of us. They are in New York or the DC Beltway, and are playing "market model" games rather than looking around. I heard one say two days ago that: "Historically, recessions last 13 months, and we've been in this one 13 months, so things will turn around soon." What drivel. Also, many of the talking heads have a "horse in the race" ....for personal or political reasons, they need to be optimistic.
2. We're a long, long way from the bottom of the economy. Some small factoids from recent news: 40% of mortgages in the US are "under water" that is, the house is worth less than the debt on it. Has never happened--since the 1930's. 10% (yes, that's one in ten) Americans are either on or applying for food stamps. Never happened before ---there were no food stamps in the 30's.
3. Ask yourself--even if you haven't lost any income in your family---have you put off buying ANYTHING you would have a year ago? A toaster, a lawnmower, a night out on the town, a weekend getaway. Yeah, me too. Everyone is doing that, and that level of fear and inertia takes a LONG time to turn around. At the business level, no one is hiring if they can put it off (except health care and public schools), expansions are on hold....same symptom, just bigger bucks.
4. All the money the feds have pumped into the system hasn't loosened credit, or encouraged hiring. There are tons of profitable businesses who can't get loans, and thus are stalled, not hiring, not making donations to their regular charities.
I went through my list of observations on this a couple of days ago in Florida, and someone asked, "aren't you optimistic about anything in the economy? What about the price of gas?" My answer was no, $1.30 gas, while nice in the short term (and, understand, I'm REALLY happy about gas prices for people who are on the economic edge) is really an indicator that the recession is global--and will thus take even LONGER to turn around.
So, no. I don't see any light right now at all. Even Obama's infrastructure plans (which I fully support) will take 18 months to really have an effect. A good friend told me last night that he was at a board meeting of his firm in NYC this past week and that the economists presenting to them all agreed that the earliest the economy "might show some life" is the second half.....of 2010. And then the presenters added "but really, that's a guess. No one can really see a bottom to this yet."
OK, so it's bad and getting worse. What should you do at your nonprofit? There's a lot of things you can do now, and you need to start very, very soon.
First, get your board and staff together and review your mission....and its meaning. What does your mission tell you about your priorities, your focus, who you need to help the most. It all starts with mission, so start there.
Second, look at your income array. What percentage comes from large donors, or small, from foundations or government? Talk now (yes, get on the phone) with funders to keep on their radar and get a sense of what they know. Don't be offended if they don't tell you much, and remember that they are just as nervous as you are. Most people (most foundations, most governments) don't have a clue right now of how all this will shake out. But by calling, and being sympathetic to their plight, you stay on their minds in a good way.
After these calls give do some math. Look at your income array and play percentage games. Your result might look like this. The percentages are what you expect might be cut
- State funds:
- Program a: 20% within 60 days
- Program b: 50% within 90 days
- Program c: No change---entitlement funds
- Foundation 1: No renewal for the third year
- Foundation 2: 0% cut over the next 6 months, then who knows?
- Donations: Already down 10%, expect another 10% over the next 6 months
- Membership: Down 20% for the past three months, seems stable now.
This is just a sample to get you the idea. What you REALLy need to do is a best case, middle case, worst case scenario. And, here's the key BE CONSERVATIVE.
Then you can run both a budget and a cash flow for each scenario, and see where you are.
Speaking of cash flows, as people who come to my trainings know, CASH=OXYGEN. You need to run bi-weekly cash flow projections out six months, and update them every week or so. You HAVE to be on top of your cash position and projection in tough times.
NOW you have the information you need to start talking about cutting back, if your finances show that need, and for most of us, they do.
Remember, some cutting is symbolic, some not so much. No matter what your budget shows, cutting some small things (or, not spending what is perceived as unnessessary) is key. Thus, holiday parties right now should be tabled, or severely reduced. Some subscriptions or memberships might be cut, raises might be put on hold, etc. If you haven't already, start now with some reductions. It will help later on, both financially and politically.
Before I show you some resources, one more note: nonprofits spend about 85% of their funds on their staff. Thus significant cutbacks are always going to be about people. Always. This is very, very hard stuff. If your nonprofit is like 98% of the 501(c)(3)'s in the US and Canada, you are NOT overstaffed, and the people you employ are nearly always great people, people with families to feed, homes to pay for etc. This sucks. It will tear your heart out. Been there, done that, HATED it.
But remember this: Your job as a manager is about the organization's mission. You have to make tough choices to preserve as much well-provided mission as possible. So, start soon, and know I'm thinking about you.
Resources: My newsletter in September (doesn't that seem like a quaint, idyllic time already?) was on Budgeting in a Recession.
My Decision Tree to help you make good, mission-based decisions, is free here.
In Nonprofit Stewardship, there is an entire chapter on leading in Tough Financial Times.
Here's an excellent piece from About.com. Thanks to Joanne Fritz.
Finally, remember this is a marathon, not a sprint. Start now, keep at this, and keep focused on the people your mission serves as your ultimate inspiration.
And, keep checking back here for more ideas as we move forward. If you have great resources you want to post, let me know and I'll share them.
Monday, December 08, 2008
What was I thinking?
Apparently, that I would get back to the blog "shortly". That must be the same "shortly" that is used by nurses when they leave you half naked in a physician's waiting room and utter those infamous words: "The doctor will be in shortly." and you know you may be waiting until after your next birthday. The day after day "shortly excuse turned into a quarter of a year. Apologies.
Thanks to the people who wrote asking if I was healthy. I am, and I've been buzzing around the country, mostly doing sessions on Generation change, but also working on strategy issues with some very interesting client organizations. I've also been doing a lot of sessions on "Mission-Based Management in Tough Financial Times". No surprise. Just think, when I last posted, your 401K had probably 30% more money in it.....ugh.
So, to get back on track, some reading suggestions. First, read "The Three Signs of a Miserable Job" by Pat Lencioni. The book, which is a fable, is essential reading for any manager in this market, or any market, for that matter. Get it, read it, and then post your comments. Trust me, it's worth your 4 hours....yes, it's that short.
I also just finished "Hot, Flat and Crowded" by Tom Friedman. I'm a big fan of all of Friedman's books and his column in the New York Times. This book is, in turn, terrifying and inspirational. It's about economics/climate change/energy/biodiversity and their linkage. Really well done, and if you want a glimpse of our next 10 years, read this book.
My son, Ben has strongly recommended "The Black Swan The Impact of the Highly Improbable", by Nassim Taleb which I just ordered before writing this post. Ben notes that managers need to look at random events as well....although I'll be interested to see how you actually do that in the real world.
One more catchup headsup. My last three newsletters (October, November, December) have been:
Disaster Planning
Staff Recruitment and Retention
Measuring Mission
Check them out.
And, no fear: I have a bunch of postings in mind for the next few weeks. Trust me----I won't get to them "shortly".....
Thanks to the people who wrote asking if I was healthy. I am, and I've been buzzing around the country, mostly doing sessions on Generation change, but also working on strategy issues with some very interesting client organizations. I've also been doing a lot of sessions on "Mission-Based Management in Tough Financial Times". No surprise. Just think, when I last posted, your 401K had probably 30% more money in it.....ugh.
So, to get back on track, some reading suggestions. First, read "The Three Signs of a Miserable Job" by Pat Lencioni. The book, which is a fable, is essential reading for any manager in this market, or any market, for that matter. Get it, read it, and then post your comments. Trust me, it's worth your 4 hours....yes, it's that short.
I also just finished "Hot, Flat and Crowded" by Tom Friedman. I'm a big fan of all of Friedman's books and his column in the New York Times. This book is, in turn, terrifying and inspirational. It's about economics/climate change/energy/biodiversity and their linkage. Really well done, and if you want a glimpse of our next 10 years, read this book.
My son, Ben has strongly recommended "The Black Swan The Impact of the Highly Improbable", by Nassim Taleb which I just ordered before writing this post. Ben notes that managers need to look at random events as well....although I'll be interested to see how you actually do that in the real world.
One more catchup headsup. My last three newsletters (October, November, December) have been:
Disaster Planning
Staff Recruitment and Retention
Measuring Mission
Check them out.
And, no fear: I have a bunch of postings in mind for the next few weeks. Trust me----I won't get to them "shortly".....
Sunday, September 07, 2008
Sunday Miscellany
I've had the luxury of nearly two weeks here in late summer, which has been terrific, made all the better by visits from two of my three kids, great weather and lots of boat time.
But, I set the time aside to have consistent focused time to work on the 2008 set of nonprofits that are participating in the Generational Readiness Assessment Project funded by the Foellinger Foundation. Nine nonprofits from the Allen County, IN. area are participating and I've spent much of the last ten days mulling over their data. I'm due to get them their reports and recommendations in the next few weeks, and I'll try to post the areawide findings if it's OK with the people at Foellinger. Interesting project.
In other news, Heather Carpenter at the Nonprofit Leadership 601 blog has included me in her list of "The (50) Next Generation Nonprofit Leaders You Should Know."
Thanks, Heather---and you're right, I don't quite know if I fit in "The Next Generation" or the last one! But I appreciate the thought, and I'm certainly in good company--it's quite a list.
Most importantly, check out the new Communique from The Listening Post at Johns Hopkins.
Titled "A Nonprofit Workforce Action Agenda" it makes some great suggestions on recruiting and retaining the best young people into our sector. Thanks, Lester, for yet another great contribution.
But, I set the time aside to have consistent focused time to work on the 2008 set of nonprofits that are participating in the Generational Readiness Assessment Project funded by the Foellinger Foundation. Nine nonprofits from the Allen County, IN. area are participating and I've spent much of the last ten days mulling over their data. I'm due to get them their reports and recommendations in the next few weeks, and I'll try to post the areawide findings if it's OK with the people at Foellinger. Interesting project.
In other news, Heather Carpenter at the Nonprofit Leadership 601 blog has included me in her list of "The (50) Next Generation Nonprofit Leaders You Should Know."
Thanks, Heather---and you're right, I don't quite know if I fit in "The Next Generation" or the last one! But I appreciate the thought, and I'm certainly in good company--it's quite a list.
Most importantly, check out the new Communique from The Listening Post at Johns Hopkins.
Titled "A Nonprofit Workforce Action Agenda" it makes some great suggestions on recruiting and retaining the best young people into our sector. Thanks, Lester, for yet another great contribution.
Friday, August 29, 2008
Want to learn more?
As most readers know, there has been an explosion of programs in nonprofit management over the past twenty years, both here in the US and overseas. I'm often approached by participants after lectures who tell me that they used one or more of my books in their classes, and I ask them where they studied and they tell me..."The nonprofit management program at X University", and I had no idea that there even was a program there.
I also get calls and emails from people looking to further their education, or from undergrad students wanting to go to grad school and study nonprofit management. It's been a problem to find a good resource on this issue, until the Kellogg Foundation funded Dr. Roseanne Mirabella at Seton Hall University to do some research. That effort led to the first good, searchable listing of nonprofit educational opportunities both in the US and overseas, along with a great FAQ. You can search by undergrad, graduate, PhD, credit, continuing ed, and online courses.
Here's the site: NonProfit Management Education. Thanks, Dr. Mirabella!
There's also a listing on the Nonprofit Academic Centers Council site. The NACC's mission is:
" to support academic centers devoted to the study of the nonprofit/nongovernmental sector, philanthropy and voluntary action to advance education, research and practice that increases the nonprofit sector's ability to enhance civic engagement, democracy and human welfare. ",
and the board is full of prominent people in the field. You can see the member organizations/programs by clicking on the appropriate link.
So, if you are looking to go back to school, or if you have a staff member that you want to develop, here's a great place to look for a program.
Learn, learn, learn.
I also get calls and emails from people looking to further their education, or from undergrad students wanting to go to grad school and study nonprofit management. It's been a problem to find a good resource on this issue, until the Kellogg Foundation funded Dr. Roseanne Mirabella at Seton Hall University to do some research. That effort led to the first good, searchable listing of nonprofit educational opportunities both in the US and overseas, along with a great FAQ. You can search by undergrad, graduate, PhD, credit, continuing ed, and online courses.
Here's the site: NonProfit Management Education. Thanks, Dr. Mirabella!
There's also a listing on the Nonprofit Academic Centers Council site. The NACC's mission is:
" to support academic centers devoted to the study of the nonprofit/nongovernmental sector, philanthropy and voluntary action to advance education, research and practice that increases the nonprofit sector's ability to enhance civic engagement, democracy and human welfare. ",
and the board is full of prominent people in the field. You can see the member organizations/programs by clicking on the appropriate link.
So, if you are looking to go back to school, or if you have a staff member that you want to develop, here's a great place to look for a program.
Learn, learn, learn.
Thursday, August 28, 2008
Good stewardship for technology
As technology wends (some would say worms) its way into more and more of our daily lives, we need to remember that owning a computer/printer/server is, as with any other machine, NOT a set-it-and-forget-it situation.
Think about your vehicle: Whether its a car, van, truck or motorcycle, you'd never let it go years without changing the oil, cleaning it, checking the tire pressure, renewing insurance and license stickers and all the other maintenance items that come with the ownership of this important machine.
Same with technology--and this is multiplied by the number of machines you have--the desktops, laptops, printers, servers, routers, wireless access points, PDA's, cell phones and, of course, software.
I only have four machines to worry about--a home desktop, my current laptop, an old laptop that I keep in reserve, and a cell phone. Still, I have to regularly update software, screen for viruses, renew security software licenses, etc. Much of this I automate, but I still have to pay attention to this task, and I couldn't do it for 20 computers: I have a regular job.
Oddly enough--so does your IT person, whether or not he/she is a full-time IT, or just the poor soul who got stuck with adding the IT work to their job description because they were dumb enough to let people know they knew the difference between RAM and ROM.
(If you like that RAM/ROM joke, and/or if you are in that situation or know someone who is, buy a copy of "The Accidental Techie", by Sue Bennet. The joke comes from there...and it's a terrific resource.)
At any rate, what to do to stay on top of all your technology's needs for update, maintenance, heck, simply to know what your organization actually owns? There's tech management software, and TechSoup has a great article on Managing Your Organization's Technology Assets that I highly recommend. Chris Peters discusses what you need and how to make the best decision.
Check it out and get organized!
Think about your vehicle: Whether its a car, van, truck or motorcycle, you'd never let it go years without changing the oil, cleaning it, checking the tire pressure, renewing insurance and license stickers and all the other maintenance items that come with the ownership of this important machine.
Same with technology--and this is multiplied by the number of machines you have--the desktops, laptops, printers, servers, routers, wireless access points, PDA's, cell phones and, of course, software.
I only have four machines to worry about--a home desktop, my current laptop, an old laptop that I keep in reserve, and a cell phone. Still, I have to regularly update software, screen for viruses, renew security software licenses, etc. Much of this I automate, but I still have to pay attention to this task, and I couldn't do it for 20 computers: I have a regular job.
Oddly enough--so does your IT person, whether or not he/she is a full-time IT, or just the poor soul who got stuck with adding the IT work to their job description because they were dumb enough to let people know they knew the difference between RAM and ROM.
(If you like that RAM/ROM joke, and/or if you are in that situation or know someone who is, buy a copy of "The Accidental Techie", by Sue Bennet. The joke comes from there...and it's a terrific resource.)
At any rate, what to do to stay on top of all your technology's needs for update, maintenance, heck, simply to know what your organization actually owns? There's tech management software, and TechSoup has a great article on Managing Your Organization's Technology Assets that I highly recommend. Chris Peters discusses what you need and how to make the best decision.
Check it out and get organized!
Monday, August 25, 2008
Mission and Values case study
Last week, I had the pleasure of facilitating a strategy retreat for Nexus, a nonprofit that provides a variety of services, primarily residential, to troubled teens and their families.
As you might expect, Nexus is financially dependent on government revenue, and the staff and board are considering diversifying to other services, other geographic markets, etc.
The strategy session ran on Tuesday night and Wednesday through about 2:00PM and included 21 senior staff and 6 board members. We went through the usual discussion of organizational status, SWOTs, national trends, a decision tree, and key markets. We closed with a prioritization process that allowed everyone to contribute.
Sounds pretty normal, at least for those of you who are involved in planning, right?
Not at all.
From the get-go, these people were focused on a number of important things.
First their mission "To change lives through our cornerstone values" and those values: "Honesty, responsibility, courage, care and concern".
I asked the group who could recite their mission and the values, and not only did they tell me that pretty much all their staff could, but that in treatment sessions the consumers (again, troubled teens) would be asked every evening what they or someone else had done that emulated their values.
In the retreat discussions that followed, ideas that were floated often received pushback based on one value or another. This discussion was vigorous, and very much aimed at resolving conflict based on the mission/value framework.
Wow. This is exactly what I talk about ---living your mission, living your values, dealing with decisions based on those key items. In fact, this month's Mission-Based Management Newsletter is about Vision, Mission, Values, but Nexus puts my thoughts into action.
And, Nexus takes it a step further. They have strategic, long-standing Key Focus Areas (KFAs) that guide their planning (they show up in each treatment location's plan) as follows:
1. Raise the standards of clinical and educational competence.
2. Develop, recognize and invest in the potential of our staff.
3. Adapt, diversify and grow.
4. Promote Nexus and build external relationships.
5. Improve technical competence.
6. Provide respectful physical environments for consumers and staff.
These are great and not just words on paper. The organization really is focused on these, and tries their best to live them. The KFAs are not short term--they provide the over-arching strategic focus that so many organizations (for profit as well as nonprofit) are lacking.
Congrats to the Nexus leadership, both volunteer and paid, for being a role model for other organizations as they consider their next strategic steps. I'm impressed.
As you might expect, Nexus is financially dependent on government revenue, and the staff and board are considering diversifying to other services, other geographic markets, etc.
The strategy session ran on Tuesday night and Wednesday through about 2:00PM and included 21 senior staff and 6 board members. We went through the usual discussion of organizational status, SWOTs, national trends, a decision tree, and key markets. We closed with a prioritization process that allowed everyone to contribute.
Sounds pretty normal, at least for those of you who are involved in planning, right?
Not at all.
From the get-go, these people were focused on a number of important things.
First their mission "To change lives through our cornerstone values" and those values: "Honesty, responsibility, courage, care and concern".
I asked the group who could recite their mission and the values, and not only did they tell me that pretty much all their staff could, but that in treatment sessions the consumers (again, troubled teens) would be asked every evening what they or someone else had done that emulated their values.
In the retreat discussions that followed, ideas that were floated often received pushback based on one value or another. This discussion was vigorous, and very much aimed at resolving conflict based on the mission/value framework.
Wow. This is exactly what I talk about ---living your mission, living your values, dealing with decisions based on those key items. In fact, this month's Mission-Based Management Newsletter is about Vision, Mission, Values, but Nexus puts my thoughts into action.
And, Nexus takes it a step further. They have strategic, long-standing Key Focus Areas (KFAs) that guide their planning (they show up in each treatment location's plan) as follows:
1. Raise the standards of clinical and educational competence.
2. Develop, recognize and invest in the potential of our staff.
3. Adapt, diversify and grow.
4. Promote Nexus and build external relationships.
5. Improve technical competence.
6. Provide respectful physical environments for consumers and staff.
These are great and not just words on paper. The organization really is focused on these, and tries their best to live them. The KFAs are not short term--they provide the over-arching strategic focus that so many organizations (for profit as well as nonprofit) are lacking.
Congrats to the Nexus leadership, both volunteer and paid, for being a role model for other organizations as they consider their next strategic steps. I'm impressed.
Friday, August 22, 2008
Photos.....you look good!
Whenever I'm doing a gig and someone wants to take a photo for their newsletter, I always ask them to use the filter that makes me look a: 10 years younger and b: 20 pounds lighter. Somehow they always seem to have left those particular filters home. Oh well.
But photos CAN make a big difference in making your organization look better. With digital cameras being so cheap, flexible and good quality, you probably have more photos than you want to sort through, but you also want to make any photo you use, either on the web or in your print materials look terrific. But how to do that simply and cheaply?
TechSoup has a great article on this subject here. It showed up in their weekly newsletter, By The Cup, which everyone who is concerned about nonprofit technology should subscribe to.
Happy snaps, as our friends from the UK would say!
But photos CAN make a big difference in making your organization look better. With digital cameras being so cheap, flexible and good quality, you probably have more photos than you want to sort through, but you also want to make any photo you use, either on the web or in your print materials look terrific. But how to do that simply and cheaply?
TechSoup has a great article on this subject here. It showed up in their weekly newsletter, By The Cup, which everyone who is concerned about nonprofit technology should subscribe to.
Happy snaps, as our friends from the UK would say!
Friday, August 15, 2008
Video, video, video to tell your story
I'm in Seattle (one of my three favorite American cities) doing a two day session on staff recruitment and retention. Much of our talk is about engaging employees in their work, hiring character first, and many of the things that regular readers know I believe in in workplaces.
Two key books to help you retain more staff:
The Three Signs of A Miserable Job, by Pat Lencioni
Now, Discover Your Strengths, by Marcus Buckingham
That said, much of the discussion has moved around the power of video on websites to tell the mission story, to show what a particular job is about to potential applicants, to focus on giving opportunities. Again, regular readers know I believe in video and that YouTube has lowered the bar on the need for the highest cost highest end video.
But you still need people who know what they are doing. You need talented videographers, and then to share their product. Here's a link to an article on TechSoup about just this issue.
Want to see some examples? Go to the 2008 DoGooderTV awards site. You'll see the power of this medium.
Who to use to help you? One good source is a company that is dedicated solely to nonprofits: GoodEye Video. You can check out their website...I'm impressed with their work.
The old adage that a picture is worth a thousand words is even more true for video....give it some thought, and see what may be the best use for your organization.
Two key books to help you retain more staff:
The Three Signs of A Miserable Job, by Pat Lencioni
Now, Discover Your Strengths, by Marcus Buckingham
That said, much of the discussion has moved around the power of video on websites to tell the mission story, to show what a particular job is about to potential applicants, to focus on giving opportunities. Again, regular readers know I believe in video and that YouTube has lowered the bar on the need for the highest cost highest end video.
But you still need people who know what they are doing. You need talented videographers, and then to share their product. Here's a link to an article on TechSoup about just this issue.
Want to see some examples? Go to the 2008 DoGooderTV awards site. You'll see the power of this medium.
Who to use to help you? One good source is a company that is dedicated solely to nonprofits: GoodEye Video. You can check out their website...I'm impressed with their work.
The old adage that a picture is worth a thousand words is even more true for video....give it some thought, and see what may be the best use for your organization.
Wednesday, August 06, 2008
Credit Cards
As people who hear me speak know, I often point out that iF your nonprofit's website doesn't accept credit cards and PayPal, you've lost money. Period. The increasing number of people who are comfortable ordering online are less and less prone to want to write a check. In fact, fewer and fewer "checking account" customers, particularly under 30, EVER actually order checks from their bank.
Some older execs point out that credit cards cost a percentage of the revenue received (usually 4-6%), and I counter that 94% of something is better than 100% of nothing.
So what to do? TechSoup has the answers, of course. They always do on tech for nonprofits. Check out this article on the Techsoup website about credit card options and methods for your nonprofit. While you are there, make sure to check out TechSoup Stock, the donated (new) software available for nonprofits and libraries.
And, here's an article on selecting an online donation tool (software), also on the TechSoup site.
Happy fundraising!
Some older execs point out that credit cards cost a percentage of the revenue received (usually 4-6%), and I counter that 94% of something is better than 100% of nothing.
So what to do? TechSoup has the answers, of course. They always do on tech for nonprofits. Check out this article on the Techsoup website about credit card options and methods for your nonprofit. While you are there, make sure to check out TechSoup Stock, the donated (new) software available for nonprofits and libraries.
And, here's an article on selecting an online donation tool (software), also on the TechSoup site.
Happy fundraising!
Thursday, July 31, 2008
Good data on volunteers
Many thanks to Nicole Pharm for turning me on to a great source for data on volunteering in the US from Volunteering In America. Check out the site and you can find data by state, city, some new research findings and how we volunteer.
But be careful---I went to the site and, even though I'm not a volunteer specialist, suddenly looked up and an hour had slipped by....the data is really interesting! If you are a volunteer coordinator, or planning on expanding your volunteer activities, check this out.
But be careful---I went to the site and, even though I'm not a volunteer specialist, suddenly looked up and an hour had slipped by....the data is really interesting! If you are a volunteer coordinator, or planning on expanding your volunteer activities, check this out.
Wednesday, July 30, 2008
Character first for boards
I just returned from having a terrific two days with the Ronald McDonald House Charities board leadership session in Oak Brook. Great people, lots of fun discussion. I certainly learned a lot.
Yesterday, the group was focused on better board recruitment and retention. Most sessions on this start with what skillset the organization needs. We started with something different: what kind of person you should seek to have on your board. This set the group back a bit--they were ready to talk about skills. I pushed them to talk about character, and we got a great list going. Things like this:
Integrity
Dependable
Open minded
Entrepreneurial
Smart
This is not a complete list, but you get the idea.
Then we talked through a good laundry list of skills needed, repeatedly noting that the skills needed by any nonprofit change and should change in sync with their strategic plan.
But when we got done with those two lists, we focused on which is more important to start with: character or skills?
My feeling on this is strong: focus on character first. This is very consistent with pretty much all good leadership development advice: Hire character first in employees. Why shouldn't that extend to board members?
As John Maxwell says in his leadership writing: "You can't coach tall." Character first.
As you evaluate your board recruitment, make a list like the people at RMHC did: what kind of person do you want on the board? It will help avoid a lot of pain further down the road.
Yesterday, the group was focused on better board recruitment and retention. Most sessions on this start with what skillset the organization needs. We started with something different: what kind of person you should seek to have on your board. This set the group back a bit--they were ready to talk about skills. I pushed them to talk about character, and we got a great list going. Things like this:
Integrity
Dependable
Open minded
Entrepreneurial
Smart
This is not a complete list, but you get the idea.
Then we talked through a good laundry list of skills needed, repeatedly noting that the skills needed by any nonprofit change and should change in sync with their strategic plan.
But when we got done with those two lists, we focused on which is more important to start with: character or skills?
My feeling on this is strong: focus on character first. This is very consistent with pretty much all good leadership development advice: Hire character first in employees. Why shouldn't that extend to board members?
As John Maxwell says in his leadership writing: "You can't coach tall." Character first.
As you evaluate your board recruitment, make a list like the people at RMHC did: what kind of person do you want on the board? It will help avoid a lot of pain further down the road.
Sunday, July 27, 2008
Google, and other free stuff
I was stunned recently when I asked a room of 200 or so execs how many of them had taken advantage of Google's $10k per month offer for free ads......not only did no hands go up, but most didn't know what a Google ad was....talk about opportunity lost. If you are in their group, check it out at Google Grants. Think about it---you want more volunteers in their 20's? You want more donors in that demography? TRY THIS! It's FREE.
Other free stuff---you should sign up for the free Fieldstone Alliance Tools You Can Use newsletter. Yes, they are trying to sell books, and yes, they are my publisher, but the stuff that they put in the newsletter is useful right now, even if you don't ever buy the book.
For instance, the current edition is about conflict resolution in the context of increasing collaboration and has some great ideas. Check it out.
I'm on my way to Chicago to teach at the Leadership Institute for the Ronald McDonald Houses from all over North America. I've worked with them before and they are great people. I'm looking forward to it.
Other free stuff---you should sign up for the free Fieldstone Alliance Tools You Can Use newsletter. Yes, they are trying to sell books, and yes, they are my publisher, but the stuff that they put in the newsletter is useful right now, even if you don't ever buy the book.
For instance, the current edition is about conflict resolution in the context of increasing collaboration and has some great ideas. Check it out.
I'm on my way to Chicago to teach at the Leadership Institute for the Ronald McDonald Houses from all over North America. I've worked with them before and they are great people. I'm looking forward to it.
Thursday, July 17, 2008
Great attitudes during tough times....
I had a wonderful day with a group of nonprofits from Sarasota, sponsored by the Community Foundation of Sarasota (and a shout out to all the staff for making my day so easy). What a great group of nonprofit staff and board. Nonprofits in Florida are facing very very tough times, and so the topic of the day "Mission-Based Management in Difficult Financial Times" drew a crowd: the room was packed.
You might expect a lot of doom and gloom in a room like that, but people were upbeat, attentive and appreciative to the nth degree. Very inspiring, but then rooms of nonprofit staff always are to me.
I go back in December to talk about "Social Entrepreneurship" and in February to talk on "Generation Change in Nonprofits". I'm looking forward to both trips.
You might expect a lot of doom and gloom in a room like that, but people were upbeat, attentive and appreciative to the nth degree. Very inspiring, but then rooms of nonprofit staff always are to me.
I go back in December to talk about "Social Entrepreneurship" and in February to talk on "Generation Change in Nonprofits". I'm looking forward to both trips.
Tuesday, July 15, 2008
Mission-Vision-Values
This morning I was working on my August edition of The Mission-Based Management Newsletter, which will cover the topic of Mission, Vision, Values. In looking up some good resources I came across a fascinating (to a mission-nerd like me) website called Missionstatement.com, which has collected hundreds of mission statements, not only for nonprofits, but for schools, corporations, government, and individuals. Interesting reading, at least for me.
At the Alliance for Nonprofit Management meeting, I had the pleasure of hearing and then talking briefly to Darian Rodriguez Heyman, who is the ED of the Craigslist Foundation. In his talk, Darian told us about a new foundation online presence and asked for input from the group. Over and over, he repeated the mantra that was guiding the Foundation in its development: "Less time searching, more time doing good."
I loved hearing such focus on a key idea. While that statement is not their mission, it is a guiding principle for a major product, and allows the staff and volunteers to say focused on the desired outcome.
This is a great example of developing a project mission, but more importantly, using that project-mission to help guide the process all the time, not just at the outset.
At the Alliance for Nonprofit Management meeting, I had the pleasure of hearing and then talking briefly to Darian Rodriguez Heyman, who is the ED of the Craigslist Foundation. In his talk, Darian told us about a new foundation online presence and asked for input from the group. Over and over, he repeated the mantra that was guiding the Foundation in its development: "Less time searching, more time doing good."
I loved hearing such focus on a key idea. While that statement is not their mission, it is a guiding principle for a major product, and allows the staff and volunteers to say focused on the desired outcome.
This is a great example of developing a project mission, but more importantly, using that project-mission to help guide the process all the time, not just at the outset.
Monday, July 14, 2008
The cost of higher educution and nonprofits
One of the concerns I have about nonprofits recruiting and retaining the best and brightest is the cost of higher education which, as a percentage of average family income, is an enormous barrier. Not only does it stress out current nonprofit staff who have kids and are trying to figure out how to pay for college, but for someone coming out of undergraduate or grad school with a $20k, $30k, even $90k debt, the ability to work in a low-paying nonprofit is severely limited.
The recent federal bill to "fix" this problem is a start, but a poor one. Basically, a 22-year-old has to go to work for a nonprofit, work ten years, and then she sees some minimal help. Ten years? Ten YEARS? Ten years for a 22 year old is half their life so far, at least the part they can recall. Not much of an incentive, particularly for the average 22 or 23 year old who is still figuring out their place in the world, where they want to live and work, and what their real passion is.
We've always used financial incentives to push people toward desired outcomes. Whether its the ability to deduct interest costs on your mortgage to encourage home ownership, had rapid depreciation allowances to encourage businesses to build, or drill for oil. Let's put together a real program that helps both students and parents.
More and more families are taking out loans, rates for loans are rising: student loans now cost 6.8% and parent loans 8.2%. Rates went up last year to help cut the deficit. And, private lenders have stepped back from lending given the mortgage crisis....
Here's my suggestion:
A student with a federal debt (in his/her own name or that of his or her family) goes to work for a nonprofit. During the year, the debtor pays only interest on the loan. After one year, if he or she does the job, 5% is cut off the principle. This continues moving forward for as long as the individual works for a (any) nonprofit. The second year, the forgiveness is 10%, where it stays for each of years 3-5 and then it moves up again to 15% per year until the loan is retired with one last 10% forgiveness in year 9.
Thus, the student receives immediate help (interest only) and a reduction in one year, not 10.
Will congress change the law? Unlikely.
So, what can communities do? Set up the same program locally with some variation. I'd love to see community foundations put money aside for debt reduction for employees at nonprofits, corporations and service organizations like Rotary and Lions set up scholarships for graduated students who work for nonprofits. Local governments could offer property tax relief to nonprofit workers buy homes in the community they work for, and state governments could target the areas where the most workers are needed and offer incentives as well.
We want well educated employees. We know we can't pay our employees salaries that are competitive with the for-profit sector, and we know that our mission-satisfaction makes up for that to a point. But mission-satisfaction can't help here: we have to come up with a better way if we want the best people.
The recent federal bill to "fix" this problem is a start, but a poor one. Basically, a 22-year-old has to go to work for a nonprofit, work ten years, and then she sees some minimal help. Ten years? Ten YEARS? Ten years for a 22 year old is half their life so far, at least the part they can recall. Not much of an incentive, particularly for the average 22 or 23 year old who is still figuring out their place in the world, where they want to live and work, and what their real passion is.
We've always used financial incentives to push people toward desired outcomes. Whether its the ability to deduct interest costs on your mortgage to encourage home ownership, had rapid depreciation allowances to encourage businesses to build, or drill for oil. Let's put together a real program that helps both students and parents.
More and more families are taking out loans, rates for loans are rising: student loans now cost 6.8% and parent loans 8.2%. Rates went up last year to help cut the deficit. And, private lenders have stepped back from lending given the mortgage crisis....
Here's my suggestion:
A student with a federal debt (in his/her own name or that of his or her family) goes to work for a nonprofit. During the year, the debtor pays only interest on the loan. After one year, if he or she does the job, 5% is cut off the principle. This continues moving forward for as long as the individual works for a (any) nonprofit. The second year, the forgiveness is 10%, where it stays for each of years 3-5 and then it moves up again to 15% per year until the loan is retired with one last 10% forgiveness in year 9.
Thus, the student receives immediate help (interest only) and a reduction in one year, not 10.
Will congress change the law? Unlikely.
So, what can communities do? Set up the same program locally with some variation. I'd love to see community foundations put money aside for debt reduction for employees at nonprofits, corporations and service organizations like Rotary and Lions set up scholarships for graduated students who work for nonprofits. Local governments could offer property tax relief to nonprofit workers buy homes in the community they work for, and state governments could target the areas where the most workers are needed and offer incentives as well.
We want well educated employees. We know we can't pay our employees salaries that are competitive with the for-profit sector, and we know that our mission-satisfaction makes up for that to a point. But mission-satisfaction can't help here: we have to come up with a better way if we want the best people.
Friday, July 11, 2008
Green Nonprofits-resources
Everyone wants to do their part to green up, lower our carbon footprint, and be better environmental citizens. The Mission-Based Management Newsletter in April dealt with this topic in depth, and the Chronicle of Philanthropy had a set of resources recently that I wanted to share.
First, GreenNonprofits has just opened, and will be doing some work to allow nonprofits to be certified at green. Check them out at www.greennonprofits.org
TechSoup has a bunch of resources including a listing of recycling centers for your old tech. Take a look: www.techsoup.org/greentech/index.cfm
If you own (or are going to own) a building for your nonprofit, take a look at the US Green Building Council which has some great information on greening up your building both in design and use.
www.usgbc.org
First, GreenNonprofits has just opened, and will be doing some work to allow nonprofits to be certified at green. Check them out at www.greennonprofits.org
TechSoup has a bunch of resources including a listing of recycling centers for your old tech. Take a look: www.techsoup.org/greentech/index.cfm
If you own (or are going to own) a building for your nonprofit, take a look at the US Green Building Council which has some great information on greening up your building both in design and use.
www.usgbc.org
Thursday, July 10, 2008
Alliance, and a new resource
Fun to be at the Alliance for Nonprofit Management meeting in Dearborn...great to see so many friends and catch up.
A new resource announced today from Microsfot looks interesting...MS is calling it NGO Connection, and it advertises free/low cost software, TA, etc. I'll check it out but you should too.
A new resource announced today from Microsfot looks interesting...MS is calling it NGO Connection, and it advertises free/low cost software, TA, etc. I'll check it out but you should too.
Wednesday, July 09, 2008
Free stuff--a reminder to those who like this price...
I got a bunch of questions last week (yes, on vacation) from people associated with nonprofits who have heard about offers from Google and SalesForce.com. Yes, there is great free stuff (from both companies) or heavily discounted (in the case of Salesforce) available for nonprofits.
In Google's case, it's up to $10,000 a month in free Google Ads, which is, believe me, HUGE. If you set up the ads correctly, you can have them send people to your services page, your fundraising page, your volunteer page, or all three! Here's the information on this offer: http://www.google.com/grants/
In Salesforce's case, you can get their client management software free, or at an 80% discount. Again, a terrific offer, since this software rocks. http://www.salesforcefoundation.org/product
Remember that both companies have an application process, and it's not a slam dunk. But, check them out.
In Google's case, it's up to $10,000 a month in free Google Ads, which is, believe me, HUGE. If you set up the ads correctly, you can have them send people to your services page, your fundraising page, your volunteer page, or all three! Here's the information on this offer: http://www.google.com/grants/
In Salesforce's case, you can get their client management software free, or at an 80% discount. Again, a terrific offer, since this software rocks. http://www.salesforcefoundation.org/product
Remember that both companies have an application process, and it's not a slam dunk. But, check them out.
Tuesday, July 08, 2008
Books, anniversaries, and Alliance
Back from a great 10 days on vacation, in NH with kids and significant others, seeing long-time friends, and relaxing on Squam. Much fun.
I read quite a bit, including taking a run at True North, the second book by Bill George, the author of Authentic Leadership. I'm about a third through and like it a lot. Authentic Leadership was very popular with my book clubs. I'll post more about this book when I finish.
In other book news, the 3rd Edition of Mission-Based Management is underway. I'm pumped about the update, and will post intermittently as I make progress and add new sections.
However, the biggest book news for me is that Generations has been awarded the 2008 Terry McAdam Award for "Best New Nonprofit Book" by the Alliance for Nonprofit Management. I'm really pleased and honored, particularly since the runner up this year is Forces for Good, which is an awesome book.
I'm headed out to the Alliance for Nonprofit Management annual conference in Dearborn tomorrow, do a half-day on Generation Change, see lots of great friends and, as a bonus, collect the award. The Alliance meetings are always a highlight of my year, and I'm looking forward to it.
Finally, today is Chris's and my 30th wedding anniversary. I have been SO lucky to have such a great wife and fantastic marriage...it certainly has been the launching pad for all my work....
I'll post from Dearborn....
I read quite a bit, including taking a run at True North, the second book by Bill George, the author of Authentic Leadership. I'm about a third through and like it a lot. Authentic Leadership was very popular with my book clubs. I'll post more about this book when I finish.
In other book news, the 3rd Edition of Mission-Based Management is underway. I'm pumped about the update, and will post intermittently as I make progress and add new sections.
However, the biggest book news for me is that Generations has been awarded the 2008 Terry McAdam Award for "Best New Nonprofit Book" by the Alliance for Nonprofit Management. I'm really pleased and honored, particularly since the runner up this year is Forces for Good, which is an awesome book.
I'm headed out to the Alliance for Nonprofit Management annual conference in Dearborn tomorrow, do a half-day on Generation Change, see lots of great friends and, as a bonus, collect the award. The Alliance meetings are always a highlight of my year, and I'm looking forward to it.
Finally, today is Chris's and my 30th wedding anniversary. I have been SO lucky to have such a great wife and fantastic marriage...it certainly has been the launching pad for all my work....
I'll post from Dearborn....
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